Privacy Policy

1. Introduction

Welcome to Care Alliances+™ ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

Information You Provide Directly

• Name, email address, and contact information when you create an account
• Profile information such as location (city, ZIP code), interests, and preferences
• Content you submit, including help requests, posts, and community contributions
• Communications you send to us, including support requests and feedback
• Payment information processed securely through our payment provider (we do not store full card details)

Information Collected Automatically

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of visits)
• Usage data (features used, interactions within the Platform)
• Location data (general geographic area based on IP address or, with your permission, precise GPS location)
• Cookies and similar tracking technologies

Information from Third Parties

• Social login information if you choose to sign in via a third-party service
• Partner organization data when you connect with organizations on our Platform

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide our services
• Connect you with relevant community resources, organizations, and services
• Personalize your experience and deliver content relevant to your location and needs
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns to improve the Platform
• Detect, investigate, and prevent fraudulent or illegal activities
• Comply with legal obligations
• Send promotional communications (with your consent, and you may opt out at any time)

4. Sharing Your Information

We may share your information in the following circumstances:

• With Partner Organizations: When you request to connect with or receive services from organizations listed on our Platform, we share relevant information to facilitate that connection.
• With Service Providers: We share data with vendors and service providers who perform services on our behalf (e.g., hosting, analytics, payment processing, customer support). These parties are contractually obligated to protect your data.
• For Legal Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Care Alliances+™, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a machine-readable copy of your data
• Opt-out: Opt out of marketing communications at any time
• Location: Disable location access through your device settings
• Cookies: Manage cookie preferences through your browser settings

To exercise any of these rights, please contact us at [email protected].

7. Children's Privacy

Our Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. We will take steps to remove such information from our systems.

8. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links and Services

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of the Platform after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: